What this message means
The "device limit exceeded" message is specific to Trendier Dashboard. Each Dashboard account is limited to 2 registered devices. When the cap is reached, login from a new device is blocked until the count is reset.
What counts as a new device
The following actions each register a new device:
Different browsers on the same computer (e.g., Chrome → Safari)
Re-logging in after clearing cache or cookies
Incognito or private mode sessions
Switching between mobile and desktop
If you regularly switch environments, your device count can grow quickly.
How to reset
Contact your account manager at [email protected] with your Dashboard account email. They'll verify your identity and reset the device count. Self-serve reset is not supported.
How to keep device count low
Use the same browser and computer whenever possible
Avoid incognito mode for routine work
Note that clearing cache or cookies registers as a new device
Do not share your account with people other than intended users.
Common follow-up questions
Does this apply to Library, AI Chat, or other Trendier products?
No. Library and other OTP-based products don't show this message. Starter and Pro plans have a 1-device-per-account limit on Library; if you need more device access on those plans, you'll need an additional account.
Can I increase my Dashboard device limit?
Standard caps apply to most accounts. If you have a team-level need for more devices, talk to your account manager about options.
Related articles
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