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How do I contact my Account Manager?

Email [email protected] and your account manager will reply. Business+ subscribers are assigned a dedicated AM at signup for faster support.

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Written by Sarah

How to reach us

Channel

Audience

Email

[email protected] β€” all customers

Direct AM contact

Business+ subscribers (provided at signup)

Trendier Library chat

After logging in to Library

What your AM can help with

  • Quote / tax invoice issuance

  • Payment / refund / billing questions

  • Plan changes / upgrades / downgrades

  • Discovery call scheduling

  • Free trial / Dashboard demo requests

  • Team workspace / seat additions

  • Account email changes / password resets

  • Multi-year contracts / Enterprise negotiation

  • API/MySQL integration onboarding

  • Newsletter Promotion ad campaigns

Response time expectations

  • Initial response within 1–2 business days

  • Business+ customers receive direct responses from their dedicated AM

Common follow-up questions

Can I contact you by phone?
Email is the standard channel. Enterprise customers can arrange phone meetings via their AM.

Do Starter / Pro customers get a dedicated AM?
Dedicated AMs are a Business+ benefit. Starter / Pro customers are supported via the same email.


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