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How do I contact my Account Manager?

Business plan subscribers are assigned a dedicated account manager at signup. Direct AM contact details are shared at onboarding. For general support outside the AM relationship, see "How do I get help with Trendier?"

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Written by Sarah

Who has a dedicated AM

Dedicated account managers are a Business plan benefit. Business plan subscribers receive their AM's direct contact information during onboarding.
Starter and Pro customers don't have a dedicated AM. For support, see "How do I get help with Trendier?"

How to reach your AM

Business plan customers can contact their AM through:

  • The direct email shared at onboarding

  • The Trendier Live Chatbot (after logging in)

  • Reply to any previous AM correspondence

What your AM helps with

Your AM handles:

  • Plan changes and renewal terms

  • Training and onboarding sessions

  • Discovery call scheduling

  • Billing questions, quotes, and tax invoices

  • Account email transfers and Dashboard credentials

  • Team workspace and seat additions

  • API and integration onboarding

  • Bulk company domain migration

  • Multi-year contracts and procurement processes

Response time expectations

Initial response within 1–2 business days, with urgent matters (billing errors, login lockouts) prioritized.


Common follow-up questions

Can I call my AM by phone?
AM calls can be arranged for Business plan customers — contact your AM via email or in-platform chat to schedule.

Can I contact in Korean or English?
Yes. Trendier AMs support both languages.

Can I switch my assigned AM?
Yes, on request. Reach out to your current AM or [email protected] to discuss.

What if I haven't received my AM's contact details?
If you're a new Business plan subscriber and haven't received AM contact details, reach out to [email protected] and they'll connect you.


Related articles

  • How do I get help with Trendier?

  • How can I try Trendier?

  • How do I cancel my subscription?

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