Who has a dedicated AM
Dedicated account managers are a Business plan benefit. Business plan subscribers receive their AM's direct contact information during onboarding.
Starter and Pro customers don't have a dedicated AM. For support, see "How do I get help with Trendier?"
How to reach your AM
Business plan customers can contact their AM through:
The direct email shared at onboarding
The Trendier Live Chatbot (after logging in)
Reply to any previous AM correspondence
What your AM helps with
Your AM handles:
Plan changes and renewal terms
Training and onboarding sessions
Discovery call scheduling
Billing questions, quotes, and tax invoices
Account email transfers and Dashboard credentials
Team workspace and seat additions
API and integration onboarding
Bulk company domain migration
Multi-year contracts and procurement processes
Response time expectations
Initial response within 1–2 business days, with urgent matters (billing errors, login lockouts) prioritized.
Common follow-up questions
Can I call my AM by phone?
AM calls can be arranged for Business plan customers — contact your AM via email or in-platform chat to schedule.
Can I contact in Korean or English?
Yes. Trendier AMs support both languages.
Can I switch my assigned AM?
Yes, on request. Reach out to your current AM or [email protected] to discuss.
What if I haven't received my AM's contact details?
If you're a new Business plan subscriber and haven't received AM contact details, reach out to [email protected] and they'll connect you.
Related articles
How do I get help with Trendier?
How can I try Trendier?
How do I cancel my subscription?