Step-by-step process
Cancel your annual subscription
Go to Profile > Account Settings > Billing
Open the Stripe Customer Portal
Click Cancel subscription
Your subscription stops auto-renewing, but access continues until the end of the current paid period
Wait for the billing cycle to end
Check your current period end date in Account Settings > Membership
All features and credits remain fully available during this time
Resubscribe on a monthly plan
On or after the expiration date, go to the Pricing Page
Select the monthly billing option for your desired plan
Complete payment via Stripe
Refund eligibility
Situation | Refund available? |
Within 72 hours of annual payment + no credits used | ✅ Full refund |
More than 72 hours after payment | ❌ Not eligible (standard policy) |
Credits already used | ❌ Not eligible |
If you're within the 72-hour window and haven't used any credits, you can request a full refund through your account manager and switch to monthly immediately.
What does NOT happen
Cancellation does not trigger an automatic refund
Cancellation does not end your access immediately — you keep full access until the paid period ends
There is no mid-cycle plan switch — you must wait for the current period to expire before resubscribing monthly
Common follow-up questions
Can I switch from monthly to annual?
Yes — cancel your monthly subscription at the end of the current month, then resubscribe on an annual plan via the Pricing Page.
What if I want to downgrade from Business to Pro?
Same process: cancel, wait for the cycle to end, resubscribe on the new plan.
Can I change my card during this process?
Yes — update your card in Account Settings > Billing > Stripe Customer Portal at any time.