Common causes
Cause | What it means |
Insufficient funds | The card doesn't have enough available balance or credit limit |
Expired card | The card's expiration date has passed |
Card reported lost or stolen | The card has been flagged by the issuer and blocked |
International transaction block | The card issuer blocks foreign-currency charges by default |
What to try first
Check the card itself — verify it isn't expired, hasn't been reported lost, and has sufficient balance
Try a different card — if a second card works, the original card's bank is the issue
If the issue persists across cards — contact your bank and ask whether the decline is card-side (their decision) or Stripe-side (their system rejected the merchant)
Card-side vs Stripe-side
Diagnosis | Where to resolve |
Card-side (your bank declined the charge) | Resolve directly with your bank — they can lift blocks, approve international charges, or guide you through any holds |
Stripe-side (your bank confirms they didn't decline it) | Email [email protected] with your bank's diagnosis — we'll generate an alternate payment method for you to use |
What to include if you contact us
For Stripe-side issues, please include:
Your account email
The card's bank and country
Confirmation from your bank that the decline is Stripe-side
The error message you saw at checkout (if any)
Without your bank's diagnosis, we can't determine whether the issue is on Stripe's side. The bank check is the necessary first step.
Common follow-up questions
Does Trendier accept any payment method other than card?
Card via Stripe is the standard for self-serve plans. Business plans support additional methods like bank transfer through your account manager — see "What is the Business plan?"
Will retrying immediately work?
If the cause was temporary (e.g. balance issue), retrying after resolution will work. If the card was blocked, retrying without changes produces the same result.
Will I be charged twice if I retry?
No — declined charges don't deduct from your card. Only successful charges are billed.
My subscription paused because the card was declined. How do I restart?
After updating your payment method in Settings, the subscription resumes automatically at the next billing attempt. If urgent, contact [email protected].
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