Short answer: Monthly billing isn't refundable since digital content is delivered immediately on payment. Annual upfront billing is fully refundable within 3 days (72 hours) of payment, provided no credits have been used. After cancellation, you keep access until the end of the paid term. See the Terms of Service for full details.
Refund policy by payment type
Payment type | Refund policy |
Monthly billing | Not refundable — digital content is delivered immediately on payment. |
Annual upfront | Full refund available within 3 days (72 hours) of payment, provided no credits have been used |
Enterprise annual contract | Negotiated based on contract terms |
Refund processing timeline
After Trendier approves the refund, Stripe processes it.
The credit may take 7 days to up to a month to appear on your card statement.
How to request a refund
Submit your reason to your account manager
AM verifies payment and credit usage history
AM confirms eligibility and processes the refund
Common follow-up questions
Can I get a refund if more than 3 days (72 hours) have passed?
Standard policy doesn't allow refunds beyond 3 days, but special circumstances are reviewed case-by-case.
If I cancel my subscription, am I refunded automatically?
No. Cancellation just stops the next renewal — it's separate from refunding amounts already charged.