Process
Sign up with your new email at library.trendier.ai (OTP signup). Doing this first makes the transfer faster.
Request the transfer:
Business customers: contact your account manager
Starter / Pro customers: email [email protected]
We verify your identity and process the transfer.
Your subscription, workspace permissions, and usage history move to the new account.
From that point on, OTP login uses the new email.
What gets transferred
Subscription and plan
Workspace permissions and team access
Usage history and saved content
Newsletter subscriptions are managed separately — note this in your request if you also want them updated.
Common follow-up questions
How long does the change take?
Typically processed within the same business day after identity verification.
Can I change my email if I no longer have access to the old one?
Yes. Your account manager (Business) or [email protected] (Starter/Pro) will guide you through additional identity verification.
What if my work email is about to expire?
Reach out in advance, before you lose access to the old email. This makes verification simpler.
Can our team change all email addresses at once?
Business plan admins can request a bulk domain migration through their account manager.
Are OTPs at the old email still valid after the change?
No. Once the change is processed, OTP delivery to the old email stops immediately.
Will self-serve email change be available?
We're considering it for future updates. For now, the transfer is processed manually to ensure smooth identity verification and data continuity.
Related articles
How do I log in to Trendier?
I forgot my password
How do I contact my Account Manager?