Support channels
Trendier chatbot
The fastest way to get help. Available 24/7 on the Trendier landing page and across all product pages, including before login.
The chatbot answers common questions directly and can automatically escalate to a human agent for complex issues.
Best for:
Quick how-to questions and product navigation
Billing and subscription questions
Account changes (email changes, plan changes)
Booking discovery calls (for prospects)
Common troubleshooting
Email support
For questions that need follow-up, file attachments, or written records:
[email protected]
Best for:
Technical issues requiring screenshots or logs
Anything that needs a paper trail
Multi-step processes (refunds, account migrations)
Response time expectations
Initial response within 1–2 business days, with urgent matters (billing errors, login lockouts) prioritized. Chatbot responses are immediate; human-agent handoffs may take longer depending on complexity.
What to include in your message
These details help speed up resolution:
Company name
Signup email (note if different from your account email)
Current plan
Specific request or question
Screenshots or links to relevant pages (if applicable)
For Business plan customers
If you have a Business plan subscription, you also have a dedicated account manager. See "How do I contact my Account Manager?" for direct contact information.
Common follow-up questions
Is the chatbot available 24/7?
Yes. The chatbot is available 24/7 on the landing page and across all Trendier product pages, with no login required.
Can the chatbot handle my billing or account questions?
Yes. The chatbot can answer most billing, subscription, and account-related questions. If something requires human input, it automatically routes to a support agent before email is needed.
Can I contact in Korean or English?
Yes. Trendier support handles both languages across all channels.
What if my issue isn't resolved through email?
For complex issues, your support contact may escalate to product or engineering teams. Status updates will be sent via the same email thread.
Is phone support available?
Phone calls aren't a primary support channel. Business plan customers can request scheduled phone meetings through their account manager.
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