trendier AI

Check spam, promotions, and auto-routed folders in your email client

Search your inbox for "Trendier Signal" or the subject line of a previous issue

Verify the recipient email with your account manager — Signal delivers to the addresses configured at setup

Ask IT to whitelist Trendier sending domains if your company uses strict mail filtering

1. Check spam, promotions, and auto-routed folders in your email client
2. Search your inbox for "Trendier Signal" or the subject line of a previous issue
3. Verify the recipient email with your account manager — Signal delivers to the addresses configured at setup
4. Ask IT to whitelist Trendier sending domains if your company uses strict mail filtering

Whether other recipients on your team received it (helps narrow down whether it's a list-wide issue or specific to your inbox)

- Your account email
- The week you expected the newsletter
- Whether other recipients on your team received it (helps narrow down whether it's a list-wide issue or specific to your inbox)

___________________________________________________________

Can I get a copy of a Signal I missed? Yes — contact your account manager and they can re-send recent newsletters. Why didn't anyone on my team receive this week's Signal? Team-wide delivery issues are usually configuration-related (paused subscription, list update in progress, system issue on Trendier's side). Contact your AM and they'll investigate. Will Signal arrive on a specific day each week? Signal delivers on a fixed weekly schedule. Your AM can confirm the exact day for your account during setup.

How do I set up and manage my Signal topics?

- What is Trendier Signal?
- How do I set up and manage my Signal topics?
- How do I contact my Account Manager?
- My OTP login code isn't arriving

Signal newsletters are delivered weekly. If yours didn't arrive, check your spam folder first, then verify the recipient email is current. If the issue persists, contact your account manager.

Why didn't I receive this week's Signal?

Find answers and get help from Intercom Support and Community Experts

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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Cause	Action
Newsletter routed to spam or promotions	Check spam, promotions, and other auto-routed folders
Corporate mail filtering	Ask IT to whitelist the Trendier sending domain
Email address out of date	Confirm the recipient email on file with your AM
Account paused or in transition	Check with your AM on subscription status
Sending delay	Newsletters typically arrive on the same day each week — give it a few hours before troubleshooting

Why didn't I receive this week's Signal?

Common causes

Troubleshooting steps

If nothing works

Common follow-up questions

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