Short answer: During the January 2026 Stripe migration, some accounts were not automatically activated after payment. If we confirm a system error, we'll activate immediately and extend your subscription by the affected duration. Email [email protected] with your account email, payment date, and amount.
Symptoms
Payment completed but subscription not activated
Credits show 0 right after payment
AI Chat / Generator shows insufficient credit message
How to resolve
Email [email protected] with your account email, payment date, and amount. If it's a confirmed system error, your subscription is activated immediately and extended by the affected duration.
Self-check before contacting us
Did you receive the payment receipt email?
Confirm the charge on your card statement or bank transfer history
Check if you have two accounts with the same email
Common follow-up questions
When can I start using it again?
Usually activated within the same business day after operations confirms.
Will the extended period cost extra?
No — activation delays caused by system errors are on Trendier.